Are Brits Really Too Polite To Complain?
sunshine.co.uk, the UK’s fastest growing independent online travel agent has issued a list of the most ludicrous complaints from the past 12 months, including the sky being too cloudy, the alcohol being too strong and shampoo leaking in suitcases.
www.sunshine.co.uk takes pride in offering affordable holidays and their success to date has been largely down to openly receiving feedback from their customers and continuously improving the website to suit the growing needs of users. However, it seems some Brits are just never satisfied!
One lady’s plane journey was a disappointment because the sky was too cloudy; obstructing both her and her children’s view of the sea and ruining their plans for eye-spy.
Having landed at the airport in Portugal from Cardiff, one complaint was made from a family who had not been told that it would be so sunny and therefore they were too ‘hot and sweaty’ in their travel clothes.
When collecting suitcases from the airport conveyor belt, a gentleman was annoyed that so many other people also had plain black suitcases and he could therefore not distinguish which case was his.
Most people are eager for the travelling to end and the holiday to begin, but for one couple the 20 minute transfer time was worthy of a complaint as they were unable to see the sites of the Island.
When arriving at the hotel and unloading their cases, one lady noticed that her shampoo had leaked over her clothing and then, to her disgust, the hotel provided complimentary shampoo and so the whole incident was very preventable.
During a day trip to a local theme park, one woman complained that the Log Flume ride made her feet wet and that the ice cream from a particular shop melted too quickly in the sun.
Another couple complained about the children’s entertainment at their resort; it was too good and therefore the children did not want to spend any time with mum and dad.
Luckily, for some mum’s and dad’s this means peace and quiet and some sneaky cocktails beside the pool. However, one family claim that they were unaware how strong the cocktails were and ended up a little worse for wear in the early afternoon.
Chris Brown managing director of sunshine.co.uk said;
"Transparency between a company and its customers is always very important and we therefore always appreciate people taking their time to offer feedback. Fortunately, we regularly receive very positive feedback from happy customers returning from their holiday.
"As much as we would like to guarantee that any problem will be dealt accordingly to prevent it from happening again, the weather, the alcohol being too strong, ice cream being too cold or planes flying too high are unfortunately completely out of our control."